CLIENT SUPPORT
Let's get the right information to the right team.
For help with an existing SMJ Technologies engagement, send us a clear description of the issue, where it is occurring and how it affects your work.
For a faster handover
Identify the service
Tell us which platform, project or environment is affected.
Describe the symptom
Include the error message, what changed and when it began.
Explain the impact
Note which users or services are affected and any workaround.
What to include in your request
A little context helps us understand the problem without unnecessary back-and-forth.
01
Environment
Cloud or hosting platform, affected website/application, device or infrastructure component.
02
Observed behaviour
What you expected, what happened instead, and any relevant error message or recent change.
03
Business impact
Scope of impact, when the issue started, whether it is ongoing, and any workaround in place.
Security reminder: Do not include passwords, secret keys, access tokens or other sensitive credentials in an email or contact form. If your engagement has an agreed escalation path, use it for urgent production incidents.
New project or general enquiry?
For cloud architecture, infrastructure modernization, disaster recovery or workload optimization enquiries, use the main contact form.